An AI assistant drafts the replies, and you decide what goes out. Nothing gets lost between channels.
Samlavik - in Swedish, “samla” means to gather and “vik” means a bay. A place where everything that matters flows in.
Hello, Thursday before 10:00 works for us. I can confirm delivery to the address on your order. Kind regards,
One list for every channel your customers use to reach you
A customer messaged you on WhatsApp. Your accountant emailed your second inbox. A supplier replied by text, and someone from Facebook is asking for a quote on Messenger. Every one of these messages matters. Each one sits somewhere else.
Messages scattered across channels cost a business more than it seems: lost orders, late replies and issues that stalled because nobody remembered someone was waiting.
You keep your inboxes and phone numbers. Samlavik connects to the tools you already use.
Add your email inboxes in the settings. WhatsApp, SMS and Messenger come in through an app on an Android phone - you connect it once, with a cable.
Each message shows where it came from, who sent it and whether someone is already on it.
Read, edit or approve with one click. You can also type an instruction: “reply that the date works and send the quote.”
When you're waiting for someone to reply, the conversation goes on the “Awaiting reply” list. It drops off by itself once they answer in the thread.
Not everyone wants AI sending messages on their behalf. That's why you set the rules and the system enforces them.
You switch modules on for each person separately. Every employee sees what they need for their work - and nothing more.
One screen to start the day: new messages, items waiting for your decision, deadlines.
Email, WhatsApp, SMS and Messenger in one list, with statuses and notes.
Conversations linked to specific projects. Team documents in one place.
Messages between team members and their assistants, kept apart from customer email.
Backup status for websites and servers, a domain expiry calendar and a reminder before something stops working.
Give each person only the modules they need. Every change is recorded in the log.
Samlavik was built at idea4me for our own use. First we had to stop losing messages scattered across five channels and several computers. We relied on it every day long before we showed it to anyone.
We look at which channels you use and who on your team needs what.
Inboxes, phone, users. We do it together.
For the first few weeks, the assistant only suggests. It learns your style.
When you feel it's time, you switch on automatic replies for selected people.
Only where you allow it to. By default, it prepares a draft and waits for your decision.
No. Samlavik connects to the inboxes and numbers you already use.
The dashboard runs in any browser, including on your phone. Receiving WhatsApp, SMS and Messenger currently requires an Android phone.
You and the people you give access to specific modules. Inbox passwords are stored encrypted and never reach the browser.
It depends on the number of users and channels. Write to us and we'll prepare a quote tailored to your business.
The demo takes about 30 minutes. We'll show you the system live and tell you honestly whether it makes sense for your business.